HUMAN-CENTERED AI FOR UTILITIES: DESIGNING TRUST, SCALE, AND RELIABILITY

Utilities are under unprecedented pressure. Customers expect better experience, regulators demand accountability, and operating costs continue to rise. At the same time, utilities are being asked to deploy AI at scale while maintaining safety, reliability, accessibility, and trust. However, utilities are often stuck in “AI pilot purgatory”, limiting value realization potential.

This webinar explores how utilities can move beyond isolated AI pilots and begin building AI-native operating systems (e.g. processes, practices, and tools) grounded in human-centered design principles. Attendees will learn:

• Why the future role of Experience Design is shifting from creating interfaces to architecting how experiences are created across the enterprise

• How Human-Centered AI reduces regulatory and operational risk

• What utility leaders can do now to establish the foundations for scalable, trustworthy AI adoption.

Participation by Exelon personnel is for educational and industry-information purposes only and does not constitute endorsement, certification, recommendation, or preference for any product, service, or vendor.